FAQ’s

1/ How can i book a tour

You need to choose the Date, time and other variation of the product you want at the tour product page, then click the “Book Now” or “Buy Now” button and follow the simple steps to complete your order.

We will send you an email notifying you that your order has been received.

2/ What if i have special needs for the tour?

If you have special requirements, for example:

  • If you have a large group or young children
  • If you are handicapped or have physical limitations
  • If you have special transportation needs
  • Or if you are vegetarian or have other food allergies

Please let us know, and we will work closely with you to ensure that we can meet your needs.

3/ What is the best time to travel Vietnam

Vietnam’s unique geography creates a range of weather patterns, with both tropical and temperate zones. While March to May offers the best weather countrywide, there is no bad time to visit Vietnam, as there is always some part of the country with holiday skies.

4/ What is your best recommended tour?

Our recommended tour is customized tour as we will design the tour to meet your personal needs, interests and budget. What you need is to send us your travel inquiry at [email protected]

5/ What if i need to cancel or change my itinerary?

  • Tours usually have certain restrictions. Date change and itinerary change may be subject to charges or even not permitted.
  • You can change your dates, if needed, at no additional cost as long as you give sufficient advance notice and availability exists.
  • Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance you cancel.
  • Please refer to the change or cancellation policy for any particular tour.

6/ Can i make a reservation for someone else?

Yes, you can.

You can make a reservation for someone else. Simply fill in the name and details of the guest for the booking and your contact details. You can also pay by Paypal, Visa, Master Card and Bank Transfer for someone else. However, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.

7/ How do i know my reservation is confirmed?

After you make an online booking, we will follow up with you to confirm availability and confirm the booking. Your reservation is not confirmed until you receive our follow-up and confirmation email.

8/ What about children policy?

Almost of our tour applied below policy, some special tours have a bit different policy.

  • Kid of 1 – 5 will be charged 40% of the adult price to cover for the train and flight tickets.
  • Kid of 6 – 8 will be charged 75% of the adult price to cover for the train and flight tickets and a bed in room with parents.
  • 9 – above: charged as adult price.

There is a slight difference between the tours.

9/ How many payment methods do you offer and what are they?

Now we offer 2 payment methods: Credit card imprint, Secure PayPal online payment.

10/ What if i have problems with the tour?

  • We appreciate feedback from our customers in order to review the quality of these tours to improve our service and avoid any problems and issues arisen on the tours.
  • If you have a complaint or issue with a tour that you purchase from us, we encourage you to bring it to our attention as quickly as possible so that we can work with you and look into the issue to solve any problem .