Cancelation & Refund Policy

For bus, limousine & private car

  • More than 10 days prior to your departure date: 100% refund but with USD 3 / person as handling fee
  • Between 5 – 10 days prior to your departure date: 30% of the total price or deposit is forfeited
  • Between 2 – 5 days prior to your departure date: 50% of the total price is charged
  • Within 2 days prior to your departure date: No refund
  • Passenger not showing up: No refund

For train ticket

  • More than 15 days prior to your departure date: A refund is possible but with 20% of the total price charged as a handling fee
  • Between 5 – 15 days prior to your departure date: 50% of total price will be refunded
  • Within 5 days prior to your departure date: No refund
  • Passenger not showing up: No refund

For day tour & package tour

  • More than 30 days prior to your departure date: 100% refund but with USD 5 / person as handling fee
  • Between 10 – 30 days prior to your departure date: 35% of the total price or deposit is forfeited
  • Between 3 – 10 days prior to your departure date: 50% of the total price is charged
  • Within 3 days prior to your departure date: 100% of total price is charged